Privacy Policy

Effective Date: 25-Sep-2025

1. Introduction

Shroti Telecom Private Limited (“we,” “us,” “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you interact with us via WhatsApp Cloud API or via other channels.

2. Information We Collect

• Personal Identifiable Information: name, phone number, email, company name (if provided).
• Message Data: content of messages sent and received via WhatsApp.
• Usage Data: timestamps, frequency of communications.
• Device Information: device type, OS, browser (as available via platform).

3. How We Use Your Information

We use collected information to:

• Provide and improve our services.
• Respond to your inquiries and requests.
• Maintain internal records and analytics.
• Comply with legal obligations.

4. Data Sharing & Disclosure

We do not sell or rent your personal data. We share only in the following cases:

• With trusted service providers assisting our operations.
• When required by law or regulation.
• To protect our rights, safety, or property, or that of others.

5. Data Retention

We retain data only as long as necessary for purposes outlined or as legally required.

6. Data Security

We employ industry-standard security measures to safeguard data. However, no system is completely secure, so we cannot guarantee absolute security.

7. Your Rights

You have rights to:

• Access data we hold about you.
• Request correction or deletion of your data.
• Withdraw consent (subject to legal obligations).

8. Changes to this Policy

We may update this policy from time to time. The revised version will be posted on our website or shared via WhatsApp.